Return & Refund Policy
Effective Date: 10 April 2025
This Return & Refund Policy applies to all purchases made from Damn! LTD via our website.
1. Company Information
Damn! LTD
Company Number: 16378926
Registered Address:
74 South End Close
London, Greater London
NW3 2RD
United Kingdom
Contact:
Email: damnltd@proton.me
Phone: +44 7488 845422
Website: www.damnstoreltd.com
2. Your Right to Cancel (UK & EU Customers)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
To exercise your right to cancel, you must inform us by email at damnltd@proton.me within the cancellation period.
3. Returns
Once you have notified us, you have a further 14 days to return the item(s).
To be eligible for a return:
- Items must be unused and in their original condition
- Items must be returned in original packaging
- Proof of purchase is required
Return Address:
74 South End Close
London, Greater London
NW3 2RD
United Kingdom
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 14 days
- Refunds will be issued to your original payment method
- Original delivery costs will be refunded (standard delivery only)
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked service, as we are not responsible for lost returns
6. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos and order details
We will offer:
- A replacement, or
- A full refund (including shipping costs)
7. Non-Returnable Items
The following items cannot be returned:
- Items used or not in original condition
- Perishable goods (if applicable)
- Personalised or custom-made items
- Sealed items not suitable for return once opened (for hygiene reasons)
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your card provider (processing times may vary)
- Contact us at damnltd@proton.me
9. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us via email.
10. Contact Us
If you have any questions about returns or refunds, please contact:
Email: damnltd@proton.me
Phone: +44 7488 845422